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    TRAVELLING TO DUBAI FOR GULFOOD 2024?

    Stay in the heart of Dubai. *Terms & conditions apply.

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    STUDIO APARTMENTS

    Welcome to
    Grand Heights Hotel Apartments

    Dear Guest,

    It is a pleasure to welcome you to Grand Heights Hotel Apartments, an exciting lifestyle destination perfectly positioned for business and leisure.

    For more information about our services and amenities, kindly refer to your welcome letter, which you can access via your mobile phone. Should you need any assistance or special requirements, please do not hesitate to let us know. We trust your stay will be enjoyable and comfortable.

    Yours Sincerely,

    Libu Daniel
    General Manager

    SOLUNA BEACH CLUB

    BOOK YOUR EXPERIENCE: Visit our Reception to book.

    Beach-Front Single Sun Loungers

    PACKAGES
    AED 60 per person
    Fully redeemable on poolside dining

    Poolside Single Sun Loungers

    PACKAGES
    AED 150 per person
    Fully redeemable on poolside dining

    Private Cabana Sun Loungers

    PACKAGES
    AED 250 max 3 pax
    Fully redeemable on poolside dining

    RESTAURANT

    Risen

    Located on the ground floor, Risen is a counter style coffee shop which serves expertly brewed coffees and daily specials. Lunch and dinner menus are available.

    Open daily
    6:30 AM to 9 PM

    Room Service

    Room Service is available from 7 AM to 8:45 PM. Please dial extension 2560 or 2561 to place your order.

    FACILITIES

    APARTMENT AMENITIES

    • Wi-Fi
    • Flat screen TV
    • Direct dial telephone
    • Electronic safety deposit box
    • Toiletries
    • Hairdryer
    • Iron & ironing board

    Fully equipped kitchen:

    • Fridge
    • Microwave
    • Oven
    • Electric hob
    • Washing machine
    • Cutlery, crockery & glassware
    • Cooking utensils
    • Kettle
    • Toaster

    Facilities

    • Gymnasium
      Ground Floor
      6 AM to 11 PM
    • Swimming pool
      Ground Floor
      7 AM to 9 PM
    • Steam Room
      Ground Floor
      6 AM to 11 PM
    • Separate changing and locker facilities are available for men and women.
    • Elite Casa Spa
      Ground Floor
      10 AM to 1 AM

    HOUSEKEEPING

    HOUSEKEEPING

    Housekeeping services are available from 9 AM to 6 PM. After 6 PM kindly dial “0” reception for assistance. Additional cleaning service subject to charges.

    • Dry cleaning and laundry services are available seven days a week (charges apply). Please refer to the laundry list placed in your apartment or dial “0” for reception (before 10:00 am). Express laundry services available at an additional cost.
    • Iron and ironing boards are available upon request.
    • Bathrobe is available upon request.
    • Clothes dryer rack available upon request.
    • Additional in-room amenities such as dental kits, shaving kits, shoeshine, sewing kits, slippers are available upon request (subject to availability).
    • “Do not Disturb” and “Make my Room” electronic indicator switch is located near to the bed.
    • Extra beds are available upon request with an additional cost.
    • Baby cribs are available free of cost (subject to availability).
    • Complimentary 1 litre bottle of mineral water is available in the apartment upon arrival. For additional bottles, kindly contact reception by dialing “0” (charges apply).
    • Tea & coffee making facilities including a kettle, cups, saucers and a selection of teas and coffee are available
      in all guest rooms.

    THIRD PARTY SERVICES

    You can contact the front desk, dial us from the in-room telephone or contact us at +971 4 879 1600.

    Available at an additional charge.

    TELEPHONE DIRECTORY

    • Reception – 2501, 2502 & 0
    • Concierge Desk – 2503
    • Housekeeping – 2530 & 2531
    • Wake-up call – 2501, 2502 & 0
    • Restaurant – 2560 & 2561
    • Gymnasium – 2512
    • Swimming Pool – 2540
    • Elite Casa Spa -2540

    Outgoing Calls

    Calling another room

    • Dial 7 before calling 3-digit room number
    • Dial 70 before calling 4-digit room number

    Calls within UAE

    • Dial 9 + Phone number.

    Call to another Emirate (UAE)

    • Dial 9 + Emirate code + Phone number

    International call (outside UAE)

    • Dial 9 + 00 + country code + Phone number

    Emirates City Codes

    • Abu Dhabi – 02
    • Dubai – 04
    • Sharjah – 06
    • Ras Al Khaimah – 07
    • Al Ain – 03
    • Ajman – 06
    • Fujairah – 09

    Helpline Numbers

    • Dubai Police (Emergency) – 999
    • Dubai Police (Non-emergency) – 901
    • Ambulance service – 998
    • Fire Department (Civil defence) – 997
    • RTA (Roads and Transport Authority) – 8009090
    • Dubai International Airport – +971 4 224 5555
    • Emirates Airlines – 600 555555
    • Telephone Directory enquiry number (Du-Telecom) – 181

    Telephone Tariffs

    • Toll-Free number within UAE – AED 1 per minute (Tax, Service charge and VAT additional)
    • Land phone/Mobile calls within UAE – AED 1 per minute (Tax, Service charge and VAT additional)
    • International call rates depend on countries based on their service providers – For call tariff and additional information, please dial “0” for Reception assistance.

    PACKAGES

    Half-board Package

    Breakfast + Lunch or Dinner
    at Risen

    Full-board Package

    Breakfast + Lunch and Dinner
    at Risen

    NEAREST LANDMARKS

    Malls

    • The Mall of the Emirates – 5 km
    • Dubai Marina Mall – 6.9 km
    • Dubai Mall – 17.5 km
    • Deira City Centre – 28.2 km

    Metro Station

    Dubai Internet City Metro Station (Red Line) – 1 km.

    Places of Interest

    • Emaar Business park – 1.6 km
    • Dubai Internet City – 3.4 km
    • Dubai Media City – 4.6 km
    • Palm Jumeirah – 6.5 km
    • Dubai Marina – 6.9 km
    • The Beach at JBR – 8 km
    • Jebel Ali Free Zone – 25 km
    • Dubai Knowledge Park – 3.2 km
    • Emirates Golf Club – 7 km
    • Post Office – Emirates Post, Dubai Knowledge Park – 3.2 km
    • Dubai International Airport – 29.8 km
    • Hospital – Saudi German Hospital (tel: +971 4 389 0000) – 2 km
    • Clinic – Aster (Doctor on call, tel: +971 4 440 0500) – 800 metres
    • Peoples Pharmacy L.L.C (24 hrs, tel: +971 4 447 5425) – 500 meters
    • ATM machine – HSBC Bank, near Carrefour market – 500 metres

    CITY & BEACH TRANSFERS

    Soluna Beach
    Hotel Departure Return to hotel
    9:30 am 4:00 pm

    HOTEL POLICIES

    • In compliance with UAE Government regulations, each guest is required to present a valid passport or UAE Resident ID upon check-in. The main occupant of the apartment must be at least 18 years old.
    • Only registered guests can occupy the room. Family members and friends visiting guests should produce their original IDs or Passport and register at Reception.
    • Grand Height Hotel Apartments has a strict “No Party Policy”.
    • Grand Heights Hotel Apartments is not responsible for items lost or misplaced in the room or premises. For your security, an electronic safe locker is provided in the apartment.
    • Guest shall not install any personal or additional wireless devices, routers, television aerials etc. Hotel Internet is configured for Wi-Fi network only and no wired Internet is allowed. Hotel provides Internet connection however will not be responsible for any personal devices or unauthorized websites or browsing engines.
    • The guests are not authorized to move any furniture or make any modifications in the room from its original form e.g. hanging pictures, changing curtains, sofa/upholstery, signage inside or outside the apartment are not allowed. Any furniture, fixtures or any household items from outside will be not allowed. Guest is adhered to return the Apartment in the condition it was given to them upon check-in and any misuse will be charged accordingly. Any damages to the wall, paintings, Carpet, electronic equipment, furniture etc. and misusing of hotel assets will be charged based on the market value.
    • Smoking of Shisha is strictly prohibited in the apartments.
    • Children must be accompanied by their parent or guardian while using the lifts.
    • Pets are allowed inside the apartments or in the hotel premises, policy applies.
    • The Hotel Management authorize Housekeeping Attendants to access the room to conduct a general inspection at least once a week (during room cleaning) to make sure the room is well maintained as part of our standard operating procedure. In case of an emergency or unusual situation the Hotel Management reserves the right to access guests apartments.
    • If the Hotel Management suspects that guests are misusing the accommodation for any illegal purpose or disturbing other guests, the Management reserves the right to cancel their reservation and request that the apartment is vacated immediately.
    • Guests shall observe and comply with all rules and regulations which may, from time to time, be updated or added by the Hotel Management.
    • Smoking is not allowed in non-smoking apartments, any violation will result in extra charges for cleaning.
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